General refund policy

We ask that you please carefully evaluate before making your purchase, as we do not normally give refunds if you simply change your mind or make a wrong election.

The two lists below outline your rights to a refund:

You are entitled to uninstall+deactivate the software and ask for a refund, either if:

• The software have a fault that you could not have known about at the time of purchase;
• The software is not the same as the description provided on our official website;
• The activated version does not work as the evaluation version from our official website did;
• The software was installed and used in evaluation mode (to make sure it was running without problems);
• A supported feature is not working and customer support was not able to give a solution within 48 hours;
• You were charged twice or more for a single item.

You are not entitled for a refund either if you:

• Simply change your mind or no longer want the software;
• Found the same item at a cheaper price elsewhere or even in our same website(price promotions on our website may come at anytime without previous notice);
• Knew about the particular fault prior to purchase;
• Were responsible for causing the fault;
• Claim the software not to work over any modified/upgraded environment different from your stock/factory configuration;
• Noticed that a price promotion was launched after your purchase.

Updated: 10/20/2009